Frequently Asked Questions



I'm busy.  How many appointments do I need to make with you?

We know how busy life can get and so we aim to be respectful of your time.  When you decide to book a session with us, we'll have three appointments - a phone call and two in-person sessions:

  • Phone consultation to discuss what you are looking for in your pet's portraits and how to prepare for his or her session.  We are happy to meet with you in-person for this appointment if you would prefer.
  • 90 minute portrait session (Studio), or 1.5 - 2 hour portrait session (On Location), or 3 hour portrait session (Lifestyle).
  • 60-90 minute presentation of your images, where you select the portraits you love and would like to order.

How soon can I come in for a session?

We're typically booked 2-3 weeks in advance and offer some evening and Saturday appointments for your convenience.  Studio sessions are available all year, while On Location and Lifestyle sessions are usually held in the spring, summer and autumn months - unless you're looking for winter scenes.



Sessions are customised to each client and therefore pricing varies depending on what you're wanting.  As a guideline, expect to spend a minimum of $500 on your portrait experience.  Visa and MasterCard are accepted or you can talk to us about payment plans.


What should I bring?

We'll discuss this during our phone consultation, but if your pet has a favourite toy that will help him or her to relax, you're welcome to bring it along.


Can I be in the portraits with my pet?

Of course!  Our pets are part of the family and we encourage you to be in some of the portraits with them.  You can even bring your own favourite toy if you're feeling camera shy.


Do I need to have my pet professionally groomed?

We don't require that you take your pet to a groomer prior to your session and a nice brush can make their coat shine, but when you're thinking about portraits for your home decor, it helps to pamper your pet and have him or her looking beautiful for the portrait session.  Let us know if you'd like recommendations for a professional groomer.


Do you have any other questions or are you ready to schedule your pet's portrait session with LupinBay?  Call or send us an email - we're happy to help.